Terms of Service
Terms of Service
Orders, Shipping, and Returns
To state the position of rtic precisely, processing normally takes 1-2 business days and estimated carrier transit takes 4-6 business days; customers may request cancellation while an order is unshipped; the Refund Policy applies after it leaves the store; the merchant pays authorized return freight for voluntary returns and product or fulfillment problems; every eligible United States order receives free standard shipping.
Products Offered
Under this policy at rtic, the storefront offers hard-sided, wheeled, personal, backpack, and soft coolers, insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use; at the same time, genuine listing errors may be corrected and unavailable or fraudulent orders may be refused or cancelled with any required refund; where relevant, customers should rely on each live product page for supported specifications, size information, materials, care instructions, safety notices, availability, and price.
Checkout Currency and Tax
The documented approach of rtic is as follows: payment authorization remains subject to the card issuer and payment provider; for completeness, sales and similar taxes are calculated and collected as required by applicable law; as a related safeguard, amounts payable through the storefront are stated and processed in USD.
Non-Waivable Rights
The customer-facing practice followed by rtic is that product and service information is maintained carefully, although an inadvertent error is possible; at the same time, mandatory consumer protections remain effective despite any other wording in these Terms.
Acceptable Website Use
Under this policy at rtic, use must respect applicable law and the lawful rights of others; for completeness, unauthorized access, security interference, unlawful material, fraud, and abusive use are prohibited.
Agreement When Using the Store
For transparency, rtic records that a visitor accepts these Terms of Service by using the storefront or completing a purchase; where relevant, the Refund Policy, Shipping Policy, Privacy Policy, and Payment Policy are incorporated into the customer relationship.
Store Identity and Return Address
To state the position of rtic precisely, this website is operated for customers by rtic; telephone support is available through 507-460-5917; as a related safeguard, the complete physical address, also used for approved returns unless written instructions say otherwise, is 2735 Brentwood Dr, Abilene, Texas, 79605, United States; as a related safeguard, customer correspondence may be sent to support@packicegoods.shop.