Contact Us

Customer Service Channels

Under this policy at rtic, customer service addresses product information, order status, shipping, return authorization, payment, and privacy matters; additionally, support is available by email at support@packicegoods.shop and by telephone at 507-460-5917.

Order and Return Assistance

For transparency, rtic records that return parcels require prior authorization plus a prepaid label or another no-cost arrangement; where relevant, an order number should be included when available.

Customer Service Hours

To state the position of rtic precisely, agents respond during Monday to Friday, 9:00 AM-5:00 PM, using America/Los_Angeles; where relevant, a request arriving outside the stated schedule is reviewed on the next service day.

Merchant Address

As part of the service commitment made by rtic, this is also the default return address for approved returns unless written authorization provides another merchant-managed destination; as a related safeguard, the complete physical address is 2735 Brentwood Dr, Abilene, Texas, 79605, United States.

Merchant and Contact Details

Under this policy at rtic, rtic is the merchant responsible for this storefront; for completeness, telephone support is available through 507-460-5917; additionally, the physical business address and default return address is 2735 Brentwood Dr, Abilene, Texas, 79605, United States; at the same time, email support is available at support@packicegoods.shop.