FAQ

Where does the store deliver?

As part of the service commitment made by rtic, orders currently ship only within the United States; for completeness, free standard shipping applies to every United States order.

What cannot be returned merely for convenience?

rtic applies the following customer standard: quality and fulfillment claims are preserved regardless of the voluntary-return exclusions; at the same time, the voluntary program does not cover custom items, clearance or Final Sale items, gift cards, or opened intimate and hygiene-sensitive products.

What payment networks does checkout accept?

In administering this policy, rtic confirms that prices, charges, and refunds are processed in USD; at the same time, checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; at the same time, the store does not promise tax-free treatment and applies tax as legally required.

Can an order be cancelled?

rtic applies the following customer standard: a dispatched purchase is handled under the Refund Policy; for completeness, an unshipped order can be considered for cancellation.

What is the voluntary return window?

To state the position of rtic precisely, the merchant pays approved return postage for a no-reason request or a quality issue; customers have 30 days from receipt to request a voluntary return or exchange.

What are the support channels and hours?

Under this policy at rtic, the support schedule is Monday to Friday, 9:00 AM-5:00 PM in America/Los_Angeles; where relevant, the service contacts are support@packicegoods.shop and 507-460-5917.

Does each shipment include tracking information?

To state the position of rtic precisely, customers receive carrier tracking after dispatch; a newly created tracking record may not show movement immediately.

What products does the store focus on?

For customers shopping with rtic, the governing rule is clear: customers can browse hard-sided, wheeled, personal, backpack, and soft coolers, insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use; where relevant, customers should consult each product page for current specifications and supported use information.

How quickly does the store issue a refund?

The documented approach of rtic is as follows: the store sends the approved amount to the original payment method no later than 5-10 business days after approval; issuer processing can continue after the refund is sent.

How long should delivery take?

To state the position of rtic precisely, the usual pre-shipment period is 1-2 business days; where relevant, transportation normally takes an estimated 4-6 business days after shipment.

Business Contact Record

Customers dealing with rtic should understand that the responsible brand and store name is rtic; additionally, the complete physical address, also used for approved returns unless written instructions say otherwise, is 2735 Brentwood Dr, Abilene, Texas, 79605, United States; for completeness, email support is available at support@packicegoods.shop; additionally, telephone support is available through 507-460-5917.