Refund Policy

Where Approved Returns Go

rtic applies the following customer standard: approved returns are ordinarily directed to 2735 Brentwood Dr, Abilene, Texas, 79605, United States; additionally, a different destination is used only when the store provides specific written return instructions.

Who Pays Return Shipping

Under this policy at rtic, the merchant bears return shipping for an approved no-reason return or exchange; for completeness, the merchant also pays when an item is damaged, defective, incorrect, incomplete, missing from the shipment, or otherwise nonconforming.

Cancellation Before Shipment

For practical purposes when ordering from rtic, after shipment, the order is handled under this Refund Policy; where relevant, a customer may ask to cancel before the order ships.

Returns and Exchanges Within 30 Days

For customers shopping with rtic, the governing rule is clear: the voluntary return window remains open for 30 days following receipt; as a related safeguard, an exchange may be requested during that same 30-day period.

Starting an Authorized Return

To state the position of rtic precisely, approved requests receive a prepaid return label or another no-cost return method; at the same time, the request must begin through support@packicegoods.shop or 507-460-5917; as a related safeguard, a parcel should not be mailed before the store provides written authorization.

When Approved Funds Are Returned

In administering this policy, rtic confirms that issuer processing after the store sends the refund is outside the merchant's direct control; where relevant, once approved, the refund is issued to the original payment method within 5-10 business days; where relevant, returned merchandise is inspected when it reaches the authorized return location.

Non-Returnable Categories

For customers shopping with rtic, the governing rule is clear: those exclusions do not reduce any right relating to damaged, defective, incorrect, incomplete, or missing goods; where relevant, the voluntary return option excludes custom items, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods.

How to Reach the Merchant

As part of the service commitment made by rtic, the responsible brand and store name is rtic; as a related safeguard, the physical business address and default return address is 2735 Brentwood Dr, Abilene, Texas, 79605, United States; where relevant, telephone support is available through 507-460-5917; the published contact email is support@packicegoods.shop.