Shipping Policy

Address Review and Carrier Delays

rtic applies the following customer standard: carrier disruption, severe weather, peak demand, or address issues can cause delay; additionally, customers must submit a complete and accurate delivery address.

Processing and Transit Estimate

For practical purposes when ordering from rtic, business-day estimates exclude weekends and applicable United States public holidays; for completeness, the handling period is ordinarily 1-2 business days; estimated carrier transit after shipment is 4-6 business days.

Help With Shipping Problems

For practical purposes when ordering from rtic, assistance for a carrier loss or fulfillment error is available at support@packicegoods.shop and 507-460-5917; the merchant provides paid return shipping whenever return authorization is issued for those circumstances.

Shipping and Cancellation

rtic applies the following customer standard: a dispatched order can no longer be cancelled and is handled under the Refund Policy; additionally, an unshipped order may be cancelled by contacting support@packicegoods.shop or 507-460-5917 promptly.

United States Shipping Scope

In administering this policy, rtic confirms that all United States orders receive free standard shipping; orders are shipped only to valid addresses in the United States.

Following the Parcel

The operating rule used by rtic is straightforward: tracking activity may not display immediately after the label is created; additionally, customers receive a tracking number once the order has shipped.

Business Contact Record

To state the position of rtic precisely, the store telephone number is 507-460-5917; additionally, the published contact email is support@packicegoods.shop; as a related safeguard, the physical business address and default return address is 2735 Brentwood Dr, Abilene, Texas, 79605, United States; as a related safeguard, the responsible brand and store name is rtic.